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ARE THE CLASSES SUITABLE FOR BEGINNERS

our classes are designed to suit all levels of fitness with the teachers showing variations of each move to suit varying levels of difficulty. always take the class at your own pace. we recommend beginners arrive a little earlier to class and let the teacher know you are new so that they can give you any extra advice. 

DO I NEED TO ATTEND A "NEW TO .. " CLASS BEFORE ATTENDING A CLASS

no ! these monthly classes are designed for those who would like to try a class in a room of other people that are new too. the teacher will explain the basics of each class and show you some of the moves that you can expect with the intention to give you the knowledge and confidence to come to a class on our regular schedule. 

DO I NEED TO BRING A MAT TO CLASS

nope :) we provide all mats and equipment but if you prefer to use your own mat please place it on top of one of the mats we have laid out to ensure correct spacing.  

CAN I CANCEL MY CLASS

unfortunately our classes are nonrefundable, however you can reschedule your booking up to 24 hours before the class start time by making an account here. 

CAN I BRING MY DOG TO MY APPOINTMENT

so sorry but we can't allow dogs in the studio.

IS THE STUDIO ACCESSIBLE FOR WHEELCHAIR USERS 

unfortunately no :( we are are on the first floor without a lift. we can highly recommend the girls over at prept york who are also in the town centre and are accessible.

DO I HAVE TO CHAT IN MY APPOINTMENT

absolutely not, we have an option at point of booking where you can choose to have a 'quiet appointment' we will go over what we will do in your treatment and then proceed with your treatment without chat. 

CAN I CANCEL MY APPOINTMENT 

to cancel an appointment please contact your treatment provider directly, you can find their email address here. you can reschedule your bookings by making an account on our website here. cancellations or no-showing on a booking will require payment in full for the missed appointment.

 

DO YOU SELL GIFT VOUCHERS 

We have digital gift vouchers available for our class bundles which you can get in our shop. All of the treatment providers at ossie are self employed so if you were looking for a treatment voucher you would have to go through them directly. you can find their treatment menus and contact details here. 

if you have any other questions feel free to email us at hello@ossiestudio.com

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