
ARE THE CLASSES SUITABLE FOR BEGINNERS
our classes are designed to suit all levels of fitness with the teachers showing variations of each move to suit varying levels of difficulty. always take the class at your own pace. we recommend beginners arrive a little earlier to class and let the teacher know you are new so that they can give you any extra advice. ​
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DO I NEED TO BRING A MAT TO CLASS
nope :) we provide all mats and equipment but if you prefer to use your own mat please place it on top of one of the mats we have laid out to ensure correct spacing.
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CAN I CANCEL MY CLASS
unfortunately our classes are non-refundable, however you can reschedule your booking up to 24 hours before the class start time by making an account here.
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CAN I BRING MY DOG / CHILD TO MY APPOINTMENT
so sorry but we can't allow dogs or children in the studio.
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IS THE STUDIO ACCESSIBLE FOR WHEELCHAIR USERS
unfortunately no :( we are are on the first floor without a lift. we can highly recommend the girls over at prept york who are also in the town centre and are accessible.
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DO I HAVE TO CHAT IN MY APPOINTMENT
absolutely not, we have an option at point of booking where you can choose to have a 'quiet appointment' we will go over what we will do in your treatment and then proceed with your treatment without chat. feel free to let your treatment provider know at the start of your treatment that you would like a quiet appointment.
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CAN I CANCEL MY APPOINTMENT
to cancel an appointment please contact your treatment provider directly, you can find their email address here. you can reschedule your bookings by making an account on our website here. cancellations within 24 hours of appointment time or no-showing on a booking will require payment in full for the missed appointment which will be collected by the treatment provider directly .
DO YOU SELL GIFT VOUCHERS
All of the treatment providers at ossie are self employed so if you were looking for a treatment voucher you would have to go through them directly. you can find their treatment menus and contact details here.
if you would like a gift voucher for classes then drop us an email or instagram message.
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if you have any other questions feel free to email us at hello@ossiestudio.com ♡